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Payment FAQs

Q. What forms of payment do you accept?

Answer:
We accept Mastercard, Visa, American Express, Discover Card, Paypal and Amazon Pay.

Q. Do you accept Personal Checks, Cashiers Checks or Money Orders?

Answer:
We do not accept Personal Checks. If your Checking Account has a Debit Card that has a credit card logo on it (MC or Visa), you can purchase through our shopping cart the same way you would with a Credit Card.

If you'd like to prepay with Cashiers Check or Money Order, please contact us to arrange for payment. We will not ship your order until the funds have cleared with our bank.

Q. What requirements are there to use a credit card?

Answer:
Our credit card purchases are processed through Authorize.net, one of the most secure and trusted Credit Card processing companies in the world.

We require that the billing address entered matches the billing address of the credit card used. You must also provide the three digit security code on the back of the card, or the four digit code on the front of the card if it's American Express.

All credit card purchases are processed through Authorize.net for approval.

Q. Is it safe to use my credit card to purchase through your site?

Answer:
Yes. Our site uses the Verisign (one of the most trusted names in online security) Secure Socket Layer (SSL) Certificate to transmit your information. This SSL Certificate, or Digital Certificate, protects the transmission of data and information with high-level encryption before it is passed through the online space.

You will see the Verisign Logo on top of every page. You can click on that logo to verify that our Certificate is Valid, and that Blue Echo Solutions has been verified by Verisign.

In addition, you will see "https" at the beginning of each secured url in the web address bar, which includes the urls used during checkout.

Q. What if I don't have the security code for the credit card I'm using?

Answer:
For your security, we cannot accept your credit card purchase if you do not have the three or four digit security code.

Q. What if my address doesn't match the billing address of the credit card?

Answer:
For your security, the billing address entered during your order must match the billing address of your credit card. If the addresses don't match, we cannot accept your credit card.

Q. How do I pay with Paypal?

Answer:
You must have a Paypal account to pay with Paypal. If you do not have a Paypal account, you can visit Paypal to open an account.

Once you have a Paypal account, you simply select Paypal as your payment option during checkout and you will be directed to Paypal's secure site to process your payment. After completing your purchase, Paypal will immediately notify us that a payment has been made and we will process your order.

Q. What if I have problems with my Paypal account?

Answer:
You must contact Paypal directly to address any issues with your Paypal account.

Q. How do I pay using Amazon Pay?

Answer:
You must have an Amazon Payments account to pay with Amazon. If you do not have an account, you can visit Amazon.com to open one.

Once you have a Amazon Payments account, you simply select Amazon Simple Pay as your payment option during checkout and you will be directed to Amazon.com's secure site to process your payment. After completing your purchase, Amazon will immediately notify us that a payment has been made and we will process your order.

What if I have problems with my Amazon account?

Answer:
You must contact Amazon.com directly to address any issues with your Amazon account.

Q. Do you keep my credit card number on file?

Answer:
No, we do not store your credit card number on our servers. Once your credit card has been entered by you and processed, we no longer have access to your number. If you would like to place another order, you will have to enter your information again or call us to give us your credit card number.

Q. Will you accept my credit card payment over the phone?

Answer:
Yes. You can call 1.800.723.2304 to order by phone. We will require the same information as if you pay through our website, including the three or four digit security code from the card.

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